Household Name Records sell products and provide related information through http://www.householdnamerecords.co.uk (defined as 'the Site').
As a user of the Site (defined as 'you/your') you acknowledge that your use of the Site and/or any transactions you make are subject to the terms and conditions below.
These terms and conditions and the use of my web site shall be governed by the laws and regulations of United Kingdom. If any part of these conditions is invalid, illegal or unenforceable (including any provision in which Household Name Records exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected.
Prices, Order and Payment
The price payable for the products you order is that set out on my web site at the time you place your order. The prices of the products that Household Name Records display on the web site are subject to change without notice. All prices where appropriate are exclusive of any sales tax, unless otherwise stated.
When you make an order on the Site your order will be subject to acceptance in accordance with these terms and conditions. Household Name Records will send you an automated email confirming receipt of your order, unless you have provided an invalid email address or there is an error in my server. You amy access the Site to track your order at any time. Please note that the confirmation email is not a contract confirmation or order acceptance from me. A contract between you and me for the sale of my products will only exist once your order has been processed and dispatched.
Household Name Records take online payment in a secure environment by debit or credit card. Household Name Records currently use third party payment service provider(s) to process all online transactions. For more information about the measures that the service provider(s) have put in place to protect your security, please refer to their respective web site(s).
All goods are subject to availability.
If we have insufficient stock to deliver the goods ordered by you, we will inform you of this as soon as possible.
Delivery and Refunds
Household Name Records will dispatch products in accordance with your order. We make every effort to dispatch products within the expected timetable, however delays are sometimes inevitable due to unforeseen circumstances. Household Name Records shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to products supplied or delivered hereunder that is caused by any event or circumstance beyond my reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
If you have notified Household Name Records of a problem with the products, we will either replace or repair any products that are damaged or defective upon delivery; or refund to you the amount paid by you for the products in question in accordance with my Returns Policy (see passage below for full details of Returns Policy). Household Name Records will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or inconsequential loss or damage arising out of any problem in relation to the products.
In any cases Household Name Records shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer.
RIGHT TO CANCEL AND RETURNS POLICY
You may cancel an order for goods for any reason within 3 working days, beginning with the day after the day on which you received the goods.
If you cancel an order within this timeframe, you must notify us in writing at the email address
When returning goods, it is your responsibility to take reasonable care to see that the goods are not damaged in transit and are received by us at our address as displayed on the Site.
We shall provide a full refund for goods returned in accordance with these Terms and paid for by you, free of charge (subject to a deduction of the delivery charge for the initial delivery of the goods to you), as soon as possible and in any event within a period not exceeding 30 days, beginning with the day on which the notice of cancellation is given by you. Any other refund not satisfying the above conditions will be made at our discretion only. Your statutory rights are not affected.
You shall be under a duty throughout the period prior to cancellation to retain possession of the goods and to take reasonable care of them until you return them to us.
No right to cancel applies to audio or video recordings or computer software if they are unsealed by you and these goods as well as other goods that are excluded from this right to cancel are clearly marked next to the goods.